Shipping & Payments

1. Shipping & Delivery

1.1 Shipping Costs & Dates

Shipping costs and delivery dates are calculated at checkout based on your items and delivery address, and will be displayed before you complete your order.

Shipping is free for orders over €75.

1.2 Delivery Time

Delivery times usually range from 3 to 10 business days from the receipt of your order, depending on the destination country and the selected shipping option. Please note that exceptional circumstances, such as high order volumes or holidays, may cause occasional delays.

1.3 Our Shipping Carriers

We partner with top-tier, reliable shipping companies to guarantee that your order arrives safely and quickly. Depending on your destination country and the size of your order, the local carrier may vary. We automatically select the best available service (such as DHL, UPS, or local postal services) to ensure optimal tracking and efficient delivery for your package.

1.4 Order Tracking

As soon as your order has been shipped, you will automatically receive a shipping confirmation email containing a tracking number and a direct link. This allows you to follow the status of your delivery online at any time. Please note that tracking updates may sometimes take a short moment to display after the package receives its initial scan from the carrier.

1.5 Customs, Duties & Taxes (International Orders)

International Orders outside the EU may be subject to import taxes, duties, and other customs charges. If your order includes any international shipments, you’ll see either a pre-collected duty amount or a notice about potential import fees at checkout, depending on your location and the items ordered. You are responsible for any applicable import duties or fees, whether collected at checkout or upon delivery. For more information regarding your country’s customs policies, please contact your local customs office.

1.6 Address Accuracy & Unclaimed Packages

Please double-check your shipping address carefully before completing your purchase. We cannot be held responsible for orders that are undeliverable due to incorrect or incomplete address details provided at checkout. If a package is returned to our fulfillment center because it was unclaimed, refused, or undeliverable, any costs associated with re-shipping the package will be the responsibility of the customer.

2. Payments & Refunds

2.1 Payment Methods

Secure checkout. Encrypted payment.

We accept payments via credit/debit cards, PayPal, Google Pay, Apple Pay, and depending on your location, we also accept Klarna/AfterPay and local payment methods.

The available options and payment terms will be displayed before you complete your order.

2.2 Refund Processing

In the event of a cancellation or authorized return, refunds are automatically issued back to your original payment method:

PayPal: Refunds will appear in your PayPal balance within 24 business hours.
Credit / Debit Card: Refunds will appear in your bank account within 7 to 10 business days, depending on your financial institution.

2.3 Returns & Cancellations

Looking to return an item or cancel an order? For detailed information on our regional return policies, processing times, and your statutory rights, please visit our dedicated Returns & Right of Withdrawal page.

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