Returns & Right of Withdrawal (European Customers)
Important Note on our Terms of Service (Section 4.4):
Please note that while our general Terms of Service state that items cannot be returned unless defective, this restrictive policy does not apply to consumers located in the European Union (EU), the European Economic Area (EEA), or the United Kingdom (UK). If you are ordering from these European regions, you possess a statutory 14-day right of withdrawal as detailed below.
Please do not ship items back without contacting us first. Reach out via our Contact Form or at contact@support.reinwort.com so we can provide you with the correct return address assigned to your order.
Information concerning the exercise of the right of withdrawal
Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.
To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement. To make this process as quick and easy as possible, you can use the electronic cancellation and withdrawal options provided on your personal Order Status page (accessible via your order confirmation email).
Alternatively, you can inform us via our Contact Form or by sending an explicit email to:
contact@support.reinwort.com
contact@support.reinwort.com
You may also use the model withdrawal form attached below, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
Important notice regarding returns:
You will have to bear the direct cost of returning the goods. Please contact our support team via email or the contact form before shipping any physical items back. This ensures your return is routed to the correct fulfillment and return address assigned to your specific order.
You will have to bear the direct cost of returning the goods. Please contact our support team via email or the contact form before shipping any physical items back. This ensures your return is routed to the correct fulfillment and return address assigned to your specific order.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Model Withdrawal Form
(Complete and return this form only if you wish to withdraw from the contract)
- To: REINWORT, contact@support.reinwort.com
- I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*),
- Ordered on (*)/received on (*),
- Name of consumer(s),
- Address of consumer(s),
- Signature of consumer(s) (only if this form is notified on paper),
- Date
(*) Delete as appropriate.
